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Terms and Conditions

TERMS AND CONDITIONS

Welcome to TheGoodFeel!

These terms and conditions outline the rules and regulations for the use of Ayurveda House Pvt. Ltd.'s Website, located at www.goodfeel.in.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use TheGoodFeel if you do not agree to take all of the terms and conditions stated on this page.

1. COOKIES

The website uses cookies to help personalize your online experience. By accessing TheGoodFeel, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

2. ELIGIBILITY

You must be 18 (eighteen) years or older and capable of entering into a legally binding agreement (as per the Indian Contract Act, 1872) in order to use the Website. If you are under 18 (eighteen) years of age, you may use this Website only with the involvement of a parent or guardian. You may not authorize third parties to access any accounts that you have created on the Website. You are responsible for all activity that occurs under the accounts you have created on the Website.

3. TERMS OF SERVICES

  • Registration and Information: In order to use Website and avail the services, you are required to sign up by creating an account. You must read, agree with and accept all of the terms and conditions contained in these Terms, including our Privacy Policy. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password.
  • During the registration process you are also required to submit your personal information, which may include information relating to your name, age, gender, mobile device, location etc. You agree that the information provided by you upon registration and at all times thereafter will be true, accurate, current, and complete. You agree to maintain and update this information to keep it true, accurate and complete at all times while using the Website and availing the services. You also acknowledge that the information you provide, in any manner whatsoever, is not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.
  • If you are accessing, browsing, and using the Website or availing the services on someone else’s behalf, you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to these Terms, you agree to accept liability for any harm caused by any wrongful use of the Website resulting from such access or use of the Website in whatsoever nature.
  • If you know or have reason to believe that the security of your account has been breached, you should contact us immediately at the ‘Contact Information’ provided on the Website. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to The Good Feel.
  • Prohibited Uses: You shall not use the Website for any illegal, unlawful, unauthorized or prohibited purposes including without limitation to posting, sharing or storing any information that
    1. (i) belongs to another person and to which you do not have any right;
    2. (ii) is defamatory, obscene, pornographic, paedophilic, invasive of another‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
    3. (iii) is harmful to children;
    4. (iv) infringes any patent, trademark, copyright or other proprietary rights;
    5. (v) violates any law for the time being in force;
    6. (vi) deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
    7. (vii) impersonates another person;
    8. (viii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
    9. (ix) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
    10. (x) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; (collectively the “Prohibited Uses”). You will comply with all applicable laws, rules and regulations in your use of the Website. In the event you use Website for any Prohibited Uses, we reserve the right to immediately and without notice, suspend/delete your account and ban you from accessing Website in future.
  • We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in our best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Website. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

4. USER CONTENT

  • Registration and Information: In order to use Website and avail the services, you are required to sign up by creating an account. You must read, agree with and accept all of the terms and conditions contained in these Terms, including our Privacy Policy. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password.
  • By using the Website you grant us a worldwide, perpetual, unrestricted, royalty free license to use, reproduce, distribute, modify, adapt, create derivative works, make publicly available, and otherwise exploit User Content, but only for the limited purposes of providing the services to you and as otherwise permitted by our privacy policies. This license continues even after you stop using our Website. You acknowledge that this license includes the right for us to make User Content available to other users of the Website, who may use User Content subject to these Terms.
  • You can remove your content by deleting it, however in certain circumstances User Content may not be completely removed, and copies of User Content may continue to exist on the Website. We are not responsible or liable for the removal or deletion of (or failure to remove or delete) any of User Content.
  • The Good Feel does not endorse or control the User Content transmitted or posted on the Website and therefore, accuracy, integrity or quality of User Content is not guaranteed by The Good Feel. You understand that by using the Website, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will The Good Feel be liable in any manner whatsoever for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content. You hereby waive all rights to any claims against The Good Feel for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.
  • You hereby acknowledge that The Good Feel has the right, but not the obligation, in its sole discretion to refuse to post or to remove any User Content and further reserves the right to change, condense, or delete any User Content. You agree not to provide User Content that is defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, ethnically objectionable, disparaging, relating or encouraging money laundering, gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful or otherwise offensive, as determined by The Good Feel, in its sole discretion, whether or not such material is protected by law. The Good Feel may, but shall not be obliged to review, monitor or remove User Content, at its sole discretion and at any time and for any reason, without notice to you.
  • Consent to Receive Communications: By providing your contact information, such as your phone number or email address, you expressly consent to receiving SMS/Messages/Promotional communications from Wow Skin Science. These communications may include, but are not limited to, promotional offers, product updates, marketing materials, and transactional notifications.
  • Information Collection and Use: The Good Feel may collect personal information from you, such as your name, contact details, and purchase history, through the Platform. The information obtained will be used to personalize and send relevant SMS/Messages/Promotional communications to enhance your customer experience. Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal information.

5. HYPERLINKING TO OUR CONTENT

The following organizations may link to our Website without prior written approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses and
  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services and (c) fits within the context of the linking party's site.We may consider and approve other link requests from the following types of organizations:
  • commonly known consumer and/or business information sources
  • dot.com community sites
  • associations or other groups representing charities
  • online directory distributors
  • internet portals
  • accounting, law, and consulting firms and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses (b) the organization does not have any negative records with us (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ayurveda House Pvt. Ltd. and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ayurveda House Pvt. Ltd.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:
  • By use of our corporate name or
  • By use of the uniform resource locator being linked to or
  • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Ayurveda House Pvt. Ltd.'s logo or other artwork will be allowed for linking absent a trademark license agreement.

6. LICENSE AND INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, Ayurveda House Pvt. Ltd. and or its licensors own the intellectual property rights for all material on TheGoodFeel. All intellectual property rights are reserved. You may access this from TheGoodFeel for your own personal use subjected to restrictions set in these terms and conditions.

You must not:
  • Copy or republish material from TheGoodFeel.
  • Sell, rent, or sub-license material from TheGoodFeel.
  • Reproduce, duplicate or copy material from TheGoodFeel.
  • Redistribute content from TheGoodFeel.
This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Ayurveda House Pvt. Ltd. does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Ayurveda House Pvt. Ltd., its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Ayurveda House Pvt. Ltd. shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Ayurveda House Pvt. Ltd. reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.You warrant and represent that:
  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Ayurveda House Pvt. Ltd. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

All material and content on the Website, including images, illustrations, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property, or the property of our affiliates or content suppliers, and is protected by Indian and international intellectual property law, including copyright, authors’ rights, database rights laws, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. The compilation of all content on Website is our exclusive property, and is protected by laws of India and international copyright and database right laws. All software used on Website is also our exclusive property, or the property of our affiliates or software suppliers, and is protected by Indian and international copyright, authors’ rights law and other intellectual property rights.

7. LIABILITY AND WARRANTIES

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Every individual’s skin is unique, and as such, results from using our products may vary from person to person. We do not guarantee specific results and are not liable for any failure to achieve desired outcomes.

We are not responsible for any direct or indirect damages arising from the use of our products or the information provided on this website. Use of our products is at your own risk, and you should always perform a patch test or seek professional advice if unsure about the suitability of a product for your skin.

8. RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

9. CHANGES TO WEBSITE AND TERMS & CONDITIONS

In order to optimize and improve your experience, we may update the Website from time to time, and may change the content, display or form at any time without prior notice. We do not guarantee that the Website, or any content provided or displayed on it, will be free from errors or omissions. Further, we are under no obligation to update the Website or any of the content provided on it.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

10. REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

11. CANCELLATION, REFUNDS AND RETURNS

An order shall be considered confirmed unless you cancel the order before TheGoodFeel dispatches the products to you.

In order to cancel your order or to change your order, prior to the order being dispatched, you will need to call our customer service number for the same.

Once the said order is dispatched to you, the said order can neither be cancelled nor changed by you. In case of returns, the product must be unopened and in the same condition as it was dispatched.

We shall not be accepting returns of products which are consumed or once opened.

In case of receiving a damaged product, you can contact TheGoodFeel's Customer care team within 3 days of receiving the product.

If you receive a damaged product, then the refund will only be processed once we have received the damaged goods (3-5 business days).

The mode of refund for all orders will be an online bank transfer.

Partial Payment Non-Refundable Policy:
By making a partial payment, the customer acknowledges and agrees that such payments are non-refundable under any circumstances. This policy applies to all products and services where partial payments are accepted.

NOTE: It is a strict requirement to record a clear and uninterrupted unboxing video upon receiving the product. This video serves as mandatory evidence in case of a request for exchange or return due to a wrong or damaged product. Failure to provide this video will result in the rejection of any exchange or return claims.

12. TERMINATION

  • These Terms are effective unless and until terminated by either you or The Good Feel.
  • You agree that The Good Feel, in its sole discretion, for any or no reason, and without penalty or notice, may suspend or terminate your account (or any part thereof) or your use of the Website at any time.
  • You agree that any termination of your access to the Website or any account you may have or portion thereof may be without prior notice, and you agree that The Good Feel will not be liable to you or any third party for any such termination.
  • Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies that The Good Feel may have at law or in equity.
  • Upon termination for any reason of the Terms by either you or The Good Feel, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of these Terms shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under these Terms.

13. INDEMNIFICATIONS

You agree to defend, indemnify and hold The Good Feel and its affiliates, contractors, employees, officers, directors, agents and third party partners harmless from any and all claims, losses, damages, liabilities, costs and expenses, including without limitation, legal fees and expenses, caused by or arising out of claims based upon your actions or inactions or related to your use or misuse of the Website, any violation of these Terms or any of the covenants made by you herein, which may result in any loss or liability to The Good Feel or any third party.

14.SHIPPING AND DELIVERY

TheGoodFeel shall handle the logistics of the delivery of the products ordered by you.

At the time of placing your order, depending on your place of residence, an estimated time of delivery( 3- 10 business days) would be shared with you along with the consignment number for tracking the status of your order.

All TheGoodFeel orders are dispatched within 7 days of you placing an order.

Please note that TheGoodFeel will try its level best to make sure that you receive your order as fast as possible but due to certain external circumstances, your order might take a while longer to get delivered.

TheGoodFeel will take responsibility of your order, if the order has been shipped to any of the major cities (metros) where we use Best available Courier Partners based on their TAT and performance like Bluedart, Delhivery, Xpressbees, Ecom, Ekart, etc to ship your order.

Electronic Invoice Policy:

To contribute to environmental sustainability and reduce paper usage, we will provide an electronic invoice (e-invoice) for all purchases. The e-invoice will be sent directly to the contact information provided during your purchase, via WhatsApp.

By agreeing to our Terms and Conditions, you consent to receiving your invoice electronically. Please ensure that the contact details you provide are accurate and accessible for this purpose. If you have any specific concerns or require an alternative format, kindly contact our customer support team.

15. PRICES AND AVAILABILITY OF PRODUCTS

  • Without limiting the generality of Clause 11 (Cancellations, Refunds and Returns), if a product/ service is listed at an incorrect price or with incorrect information due to any technical error, The Good Feel shall have the right, at it sole discretion, to refuse or cancel any orders placed for that product/service, unless the product has already been delivered or the service already been availed by you. In the event that an item is wrongly priced, The Good Feel may, in its sole discretion either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services availed, your offer will not be deemed accepted and The Good Feel will have the right to modify the price of the product/service and contact you for further instructions using the contact details provided by you.
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • Prices and availability of the products and service provided or offered on the Website are subject to change without prior notice and at the sole discretion of The Good Feel and The Good Feel may revise and cease to make available any product/service at any time.
  • Free products are offered subject to availability. If the listed free product is unavailable at the time of shipping, we reserve the right to replace it with any other product of our choice.

16. GENERAL INFORMATION

  • The products featured on this website are intended for cosmetic use only and are not designed to diagnose, treat, cure, or prevent any skin conditions or other medical issues. Individual results may vary based on personal skin type, routine, and other factors.
  • Testimonials and customer reviews shared on this website represent individual experiences and may not reflect typical results. We recommend consulting with a dermatologist or healthcare professional before incorporating any new skincare products into your routine, especially if you have sensitive skin, existing skin conditions, or allergies.
  • The content provided on this website, including articles, videos, and other informational materials, is for educational and informational purposes only and should not be considered as medical advice. Always seek professional guidance before making any changes to your skincare routine, lifestyle, or health practices.
  • All information provided about our products is intended for informational purposes only and should not be taken as medical advice. It is your responsibility to ensure that the products are suitable for your individual needs and to consult with a licensed physician or qualified healthcare professional if you have any concerns.
  • We strive to ensure that all product descriptions, images, and details are accurate and up-to-date. However, due to differences in device displays and settings, we cannot guarantee that the appearance, colour, texture, or finish of a product will be precisely as shown on your screen.
  • Always use and store our products according to the provided instructions, precautions, and guidelines. Products are intended for adult use only and should be kept out of reach of children. It is crucial to review the ingredient list for potential allergens before use. If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional.

17. DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation
  • limit any of our or your liabilities in any way that is not permitted under applicable law or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

18. LEGAL COMPLIANCE AND GOVERNING LAW

  • By using this website and purchasing our products, you agree to comply with all applicable local, state, and national laws and regulations.
  • These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of New Delhi.